AMP PRO

Help & FAQ

How can we help?

Quick answers. Still stuck? Email support@amppro.tv.

How do I sign my TV in?

Open AMP PRO on the TV and choose to sign in. It shows a short code and a QR code. Scan the QR code with your phone (or open the address shown), then add your playlist on the phone. The TV signs in by itself.

What is a playlist and where do I get one?

A playlist is the list of channels, movies and shows your provider gives you, as a login (server, username, password) or a link. AMP PRO does not supply one and cannot recommend one. Use only a source you are entitled to use.

The app is empty. Is something wrong?

No, that is how it is meant to be. AMP PRO ships with no content. Add your own playlist and everything appears.

A channel will not play.

Open the channel, choose Player settings and Report a channel issue. If the problem is with the stream itself, only your provider can fix it, so the report helps you send them a clear message.

I got an “extra device” warning but it is the same TV.

After a reinstall the app can look like a new device. Sign in again, and if you have an account open My devices and use Merge duplicates to give the extra slot back.

What does Premium cost, and how do I cancel?

$1 a month, billed by Google Play. Cancel any time from Google Play → Payments and subscriptions.

Do you offer a web player or an iPhone version?

AMP PRO is built for Android-based devices and Fire TV. There is no iOS app.

I forgot my account password.

Personal accounts are not open yet. When they are, you will be able to reset your password from the sign-in page.

How do I delete my account and data?

Sign in, open Profile & security and choose Delete my account. Your account, saved playlists, devices and synced data are removed. You can also email us and ask.

Is AMP PRO legal?

A media player is legal. What you play with it must be content you have the right to watch. We provide no content and do not condone piracy. See the disclaimer.